Effective date: 1 May 2026
1. Introduction
Elite Scholars respects your privacy and is committed to handling personal information in accordance with applicable Australian privacy laws.
This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our website, create an account, purchase services, sit tests, submit writing tasks, receive feedback, contact us, or subscribe to communications.
2. The kinds of personal information we collect
We may collect personal information including:
- parent or guardian name
- student name
- email address
- phone number
- address, if provided
- year level and education-related information you choose to provide
- account login information
- billing and transaction details
- test responses, writing submissions, scores and feedback
- communications with us
- device, browser, IP address and website usage data
- marketing preferences
3. How we collect personal information
We may collect personal information:
- directly from you when you complete forms, create an account or make a purchase
- from a parent or guardian on behalf of a student
- when you submit tests, writing tasks or enquiries
- through cookies, analytics and similar technologies
- through our payment, email, SMS, website hosting and platform providers
4. Why we collect, hold and use personal information
We may collect, hold and use personal information to:
- provide our educational services
- create and manage user accounts
- process payments and subscriptions
- deliver tests, writing tasks, mock exams and reports
- provide feedback and support
- track progress and performance over time
- communicate with parents, guardians and students
- improve our services, website and user experience
- send service notices and account-related messages
- send marketing communications where permitted by law or where consent has been provided
- comply with legal and regulatory obligations
5. Direct marketing
We may send marketing emails or SMS about our services where:
- you have consented, or
- we are otherwise permitted to do so by law
You can opt out of marketing communications at any time by:
- clicking the unsubscribe link in emails
- replying STOP or another stated keyword to SMS, where applicable
- contacting us directly
6. Disclosure of personal information
- payment processors
- website hosts and cloud service providers
- LMS, testing and educational platform providers
- email and SMS service providers
- analytics and software providers
- contractors or professional advisers who help us run the business
- government, regulatory or law enforcement bodies where required or authorised by law
We do not sell personal information.
7. Overseas disclosure
Some third-party service providers we use may store or process personal information outside Australia.
Where overseas disclosure is likely, we will take reasonable steps to work with providers that are reputable and that handle information in a manner consistent with applicable privacy obligations.
8. Cookies and analytics
We may use cookies and similar technologies to:
- keep users logged in
- remember preferences
- measure website traffic
- understand how visitors use our site
- improve site performance
- support marketing and remarketing activity
9. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
10. Access and correction
You may request access to personal information we hold about you and request correction of inaccurate, out-of-date, incomplete, irrelevant or misleading information.
We may need to verify your identity before responding.
11. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law. When information is no longer needed, we may delete it or de-identify it.
12. Children’s privacy
Our services are designed for school-aged students, but accounts, purchases and legal consents should generally be handled by a parent or guardian.
By providing a student’s information, the parent or guardian confirms they are authorised to do so.
13. Complaints
If you believe we have breached applicable privacy law or mishandled personal information, you may contact us using the details below.
Please include:
- your name and contact details
- the nature of your complaint
- any relevant dates or supporting information
We will review your complaint and respond within a reasonable time.
14. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the effective date.
15. Contact us
For privacy questions, correction requests, access requests or complaints, contact:
Elite Scholars
Email: info@elitescholars.com.au